Below are outlines of some Telephony Training Courses we offer.
At the completion of this course, the students will be able to fully understand and manipulate core translations related to the Definity/G3si/G3r/S8300/S8400/S8500/S8700 required for day-to-day system administration. This course provides information on how to administer voice terminals and system features within the CM application including such topics as system components, functions, and configurations of solutions.
This course is intended for personnel with the responsibility for administering and maintaining the Avaya Communication Manager / Definity System.
There are no prerequisites necessary to take this course.
At the completion of this course, the students will be able to fully understand all facets of ACD (Automatic Call Distribution) using EAS (Expert Agent Selection) with Vectoring. This course provides information on how to write, edit and remove vectors in the Avaya MultiVantage Software (Definity) to be used within the organization’s call centre.
This course is intended for personnel with the responsibility for administering and maintaining the Avaya Call Centre with EAS.
A prerequisite of an Avaya Administration Course is recommended for optimal learning.
At the completion of this course, the students will be able to fully understand all facets of WCR (World Class Routing) including ARS/AAR Basics & Call Routing; Advanced Call Routing such as ARS/AAR Digit Conversion, ARS/AAR Partitioning, Dialing & Call Flow, UDP, ENP, TOD, Multi-Site ARS.
A prerequisite of an Avaya Administration Course is recommended for optimal learning.
At the completion of this course, the students will be able to fully understand and manipulate core translations related to the Call Management System.
This course is intended for personnel with the responsibility for administering and maintaining the Avaya Call Management Systems (CMS).
There are no prerequisites necessary to take this course.
(No Review/Setup Time is required for this course)
This course is targeted towards Call Centre Supervisors/Managers who require basic CentreVu Supervisor knowledge.
(No review/Setup Time is required for this course)
This course is targeted towards Call Centre Supervisors/Managers who require an in-depth knowledge including Basic Report Review, User Administration & Agent Administration.
At the completion of this course, the students will be able to fully understand and manipulate core translations related to the Call Management System using CentreVu Supervisor.
This course is targeted towards System Administrators who require thorough CentreVu Supervisor knowledge.
There are no prerequisites necessary to take this course.
At the completion of this course, the students will be able to write, edit and remove custom reports in the Avaya CMS System which is used within the organization’s call centre.
This course is intended for personnel with the responsibility for administering and maintaining the Avaya Call Centre.
A prerequisite of an Avaya Call Management System administration course is recommended for optimal learning. This is a non-Windows based program.
At the completion of this course, the students will be able to write, edit and remove custom reports in the Avaya Supervisor Software to be used within the organization’s call centre.
It is intended for personnel with the responsibility for administering and maintaining the Avaya Call Centre.
A prerequisite of an Avaya Call Management System Administration course is recommended for optimal learning. This is a non-Windows based program.
At the completion of this course, the students will be able to fully understand and manipulate core translations related to the Intuity Voicemail System required for day-to-day administration.
There are no prerequisites necessary to take this course.
At the completion of this course, the students will be able to fully understand all facets of the Avaya Site Administration tool.
There are no prerequisites necessary to take this course.
Available upon request