Until recently the phrase Call Centre conjured up visions of boiler rooms filled with hundreds of agents placing Telemarketing calls to unwilling recipants. Well those days are gone. It’s just not the case any longer. Today Call Centre Systems have developed to the point where even small companies with as few as 10 Agents can get the same powerful Call Management features as the big players. And a prime new focus is on providing Improved Customer Service through improved Customer Relations Management (CRM) Systems.
Call Centres, now more frequently called “Contact Centres”, can incorporate inquiries from Web and E-mail sources in addition to Phone Calls and rely heavily upon new Telephony Technology.
Contemporary Call Centre Systems bring exciting new features to your fingertips including instant call routing of important customers to the best agents, reduced holding times, more efficient scheduling of employees and highly detailed monitoring and reporting capabilities.
Evaluating the myriad of Call Centre Systems that are currently available can be a daunting task. That’s why it’s highly beneficial to bring in expert assistance. Our Telephony and Call Centre Professionals are prepared to first help you clearly define your specific Telecommunication requirements and then to identify the most appropriate hardware and software available that will provide the most cost-effective solution.